Customer Service Representative Mandarin
6 days ago
We are seeking a highly skilled Customer Service Representative Mandarin to join our team at TechOp Solutions International. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
Responsibilities:- Provide timely and accurate responses to inquiries from clients regarding travel and immigration-related topics.
- Assist in identifying and resolving multiple questions and concerns in email and respond using Government-approved response template language.
- Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories, and addition of any notes or comments pertinent to the contact and/or contact record.
- Provide and transfer any reportable communication to the appropriate department.
- Must be a U.S. Citizen.
- Must be able to meet all security eligibility requirements.
- Must be fluent in both English and Mandarin Chinese (language skills will be assessed during the interview phase).
- Bachelor of Arts or Science from accredited college or university required.
- 2 years of customer service experience required.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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Customer Service Representative Mandarin
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Washington, Washington, D.C., United States TechOp Solutions International Full timeCustomer Service Representative MandarinWe are seeking a highly skilled Customer Service Representative Mandarin to join our team at TechOp Solutions International. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to inquiries, and resolving issues in a timely and professional...
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