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Mobile Device Operations Specialist

2 months ago

Jacksonville, Florida, United States Safeguard Global Recruiting Full time
Job Summary

Safeguard Global Recruiting is seeking a highly skilled Mobile Device Specialist to join our team. As a Mobile Device Specialist, you will be responsible for providing exceptional customer service and logistics support to our mobile device projects.

Key Responsibilities
  • Prepare and process daily incoming and outgoing orders with accuracy and efficiency.
  • Obtain, verify, and process multiple daily product orders with attention to detail.
  • Organize, kit, and deploy mobile devices to end users with precision and care.
  • Maintain accurate data for daily reporting and provide timely updates to management.
  • Communicate and troubleshoot with customers on daily order issues with professionalism and empathy.
  • Update, manage, and track inventory for responsible projects with accuracy and attention to detail.
  • Process returned mobile devices for inventory or recycling with efficiency and care.
  • Reporting project updates to management with clarity and concision.
  • Assist with other operational and/or instructed duties as required with flexibility and adaptability.
Requirements
  • Strong attention to detail when performing repetitive tasks.
  • Ability to multitask effectively and manage multiple priorities.
  • Ability to maintain a professional demeanor when dealing with difficult or emotional situations.
  • Strong communication skills with attention to prompt responsiveness to customers and internal staff over multiple platforms.
  • Ability to demonstrate accuracy and thoroughness in daily tasks and projects.
  • Consistency and dependability in attendance and punctuality.
  • Strong ability to self-plan, prioritize, and manage work time efficiently.
  • Ability to react well under pressure and self-monitor work quality.
  • Strong computer skills with OS, Microsoft, and Mobile Device Management (MDM) system knowledge.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work with limited supervision and prioritize workflows as needed while maintaining communications with both support personnel and management.