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Regional Service Operations Manager
2 months ago
Join our dedicated team
Current career openings are updated regularly.
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Location:
Seattle, WA (candidates must reside within the region)
Position Overview:
As a Regional Service Operations Manager at Benco Dental, you will play a crucial role in overseeing the installation, maintenance, testing, troubleshooting, and repair of dental and radiographic equipment for our valued customers in your designated area.
Your leadership as a Service Operations Manager is vital to ensuring adherence to customer specifications and company standards, while guaranteeing that all tasks are completed efficiently and within budget.
What We Offer:- Comprehensive Medical, Dental, and Vision Benefits from Day 1
- 401k Plan with Profit Sharing
- Discounts for Associates and Community Engagement Programs
- College Tuition Savings Initiative
- Supportive Family Culture for All Associates
- Recognized as a FORTUNE Great Place to Work
- Opportunities to Enhance Benco through Diversity and Inclusion Resource Groups
- Family-owned for over 90 years
Key Responsibilities:
- Mentor, assess, and enhance the performance of regional service and installation technicians
- Collaborate with the Regional Sales Manager to meet regional labor sales objectives
- Ensure Service Technicians comply with time and attendance protocols while accurately reflecting their assigned work
- Hold Service Technicians accountable for their duties
- Organize and lead regular meetings with all regional personnel
- Maintain high levels of customer satisfaction
Qualifications:
Education/Experience:
- Associate Degree in Business or Biomedical Technology
- Minimum of 5 years in a service-oriented industry
- Prior management experience is preferred
Physical Requirements:
- Routine walking, bending, kneeling, and squatting, along with sitting, standing, reaching, and twisting
- Frequent lifting/lowering/carrying/pushing/pulling weights ranging from 1 to 55 pounds, with occasional lifting of 56 to 100 pounds
- Regular use of hands, arms, and shoulders with manual dexterity
- Ability to work in confined spaces
- Frequent travel to customer locations and occasional use of power tools
The salary range for this position is between $87,000.00 and $100,000.00, reflecting the low and high ends of the hiring salary range for qualified candidates.
Actual salaries may vary based on factors such as location, experience, and performance.
About Us:Our mission is to Drive Dentistry Forward.
Benco Dental, the largest privately owned, full-service dental distributor in the United States, has been a family business since 1930. Our family now includes over 40,000 customers and more than 1,500 associates across the 48 contiguous states.
We offer a wider range of supply and equipment options than any other full-service distributor, complemented by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions.
Supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians, we begin every task by asking, "What does the customer want?"
If you are passionate about working for a progressive company that values diversity in our workforce and provides opportunities for growth and development, we invite you to learn more about our Benco family.
We seek motivated professionals who aspire to play a key role in our future success while positively impacting our industry.
We are proud to be an equal opportunity and affirmative action employer. At Benco Dental, we celebrate our associates' differences to foster a culture of diversity and inclusion every day.
