Medical Assistant, Float

8 hours ago


Lakewood, United States One Medical Full time
About One Medical

One Medical is a primary care solution that's challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.

Our Approach

We're building a diverse, driven, and empathetic team that's working hard to cultivate an environment where everyone can thrive. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years.

The Opportunity

As a Float Medical Assistant, you'll be an integral part of a primary care team that focuses on supporting a panel of patients with meeting their preventive, chronic, and acute care needs. You'll establish trusting, supportive, and collaborative relationships with patients and their families, and advocate for them to remove barriers to care.

Responsibilities
  • Capture relevant information about the patient's health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments
  • Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team
  • Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures
  • Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space
  • Provide patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques
Requirements
  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges


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