Ticket Office Cashier

5 days ago

Springfield, Massachusetts, United States MGM Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Ticket Office Cashier to join our team at MGM Resorts. As a Ticket Office Cashier, you will be responsible for selling show tickets to guests, handling and processing cash and credit transactions, providing information to guests, taking reservations for show tickets, and resolving guest problems.

Key Responsibilities
  • Sell Show Tickets: Utilize the computerized system to sell show tickets to guests.
  • Handle Cash and Credit Transactions: Process cash and credit transactions, including handling money, operating a cash register, and balancing the cash drawer.
  • Provide Guest Information: Assist guests with picking up, printing out, and redeeming will-call reservations.
  • Take Reservations: Take reservations through the use of a phone or over the counter.
  • Answer Multi-Line Telephones: Answer multi-line telephones and respond to guest inquiries.
  • Input Reservations: Input numerous reservations with accuracy.
  • Cross-Sell Tickets: Cross-sell tickets and provide information for all sister properties.
  • Utilize Cash Drawer: Utilize a cash drawer with various tender types.
  • Organize Daily Paperwork: Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
  • Interpret Systems: Interpret and utilize numerous systems and show codes.
  • Retrieve Seats: Retrieve seats from different blocks for corresponding vendors and/or departments.
  • Finalize Reservations: Finalize reservations and distribute tickets to correct purchasers.
  • Solve Guest Issues: Solve guest issues within scope of authority; otherwise refer to Supervisor.
  • Check Stock Levels: Check stock levels and replenish to operational levels.
  • Clean Work Area: Clean work area thoroughly at the end of shift.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Experience: Preferred experience in ticket sales, theater, or equivalent.
  • Previous Experience in Similar Resort Setting: Preferred experience in similar resort setting.
Knowledge, Skills, and Abilities
  • Customer Service Orientation: Ability to provide excellent service to guests and ensure their complete satisfaction.
  • Communication: Ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English.
  • Presentation: Ability and willingness to present oneself with proper grooming, hygiene, and dress.
  • Listening: Ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations.
  • Problem Solving: Ability to define, diagnose, and resolve problems.
  • Detail Orientation: Ability to attend to and verify the accuracy and completeness of details in work activities.
  • Multi-Tasking: Ability to process multiple types of information and/or perform multiple tasks simultaneously.
  • Initiative: Ability and willingness to take independent action and complete job tasks without being instructed to complete them.
  • Interpersonal Skills: Ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
  • Cash Handling: Knowledge of policies and procedures related to handling money and maintaining the security of the cash drawer.
  • Cash Register: Ability to operate, organize, and balance a cash register.
  • Product Knowledge: Knowledge of and ability to speak about and promote products and/or services in the store and participate in vendor training on products and services where applicable.
  • Property Features/Services: Knowledge of and ability to speak about and promote services, amenities, hours of operation, property layout, and activities offered by property.
  • Manual Dexterity: Ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
  • Integrity and Company Policies Knowledge: Ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations.
  • Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner.
  • Following Policies and Procedures: Ability and willingness to learn and follow the company's policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention.
  • Teamwork: Ability to participate as a committed member of a team.

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