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Dunkin' Donuts Team Member

2 months ago

Elizabethtown, Pennsylvania, United States Dunkin' Donuts Full time
Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our Dunkin' Donuts team. As a Team Member, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Team Environment
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, demonstrating a commitment to growth and development.
    • Hold yourself accountable for your responsibilities on your shift, ensuring a seamless and efficient operation.
  • Operations Excellence for Guest Satisfaction
    • Prioritize guest satisfaction, ensuring each guest has a positive and memorable experience.
    • Respond to specific guest needs and resolve problems with a sense of urgency, demonstrating a commitment to customer satisfaction.
    • Adhere to brand standards and systems, delivering high-quality food and beverages to each guest.
    • Maintain a clean and neat workstation, completing thorough cleaning of guest areas as directed.
  • Profitability
    • Effectively execute restaurant standards and marketing initiatives, driving sales and revenue growth.
    • Prepare all products following established recipes and procedures, ensuring consistency and quality.
    • Follow all procedures related to cash handling, cleanliness, food safety, and restaurant safety and security.
Requirements
  • Skills
    • Fluent spoken and written English language skills.
    • Ability to count money and make change accurately.
    • Capacity to operate restaurant equipment, adhering to safety guidelines.
  • Required Competencies
    • Guest Focus: anticipate and understand guest needs, exceeding expectations.
    • Passion for Results: set compelling targets and deliver on commitments.
    • Problem Solving and Decision Making: make informed decisions based on analysis, experience, and judgment.
Qualifications
  • Legally Authorized to Work in the United States
Preferred Qualifications
  • 16 years or older