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Customer Service Representative

2 months ago

Edinburg, Texas, United States Shentel Full time

Customer Service Representative Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Shentel. As a key member of our Customer Care Team, you will play a vital role in providing exceptional customer service and support to our small business customers.

Key Responsibilities:

  • Provide honest and committed customer care to fulfill customer needs and promote quality customer experiences
  • Engage in real-time customer service that meets and exceeds customer expectations
  • Educate small business customers on our products and services
  • Capture opportunities to offer new and additional services to customers
  • Achieve profitable sales growth through commission-based sales

What We Offer:

  • Competitive base pay with uncapped commission opportunities
  • Medical, dental, vision, and life insurance with company contributions
  • World-class 401(k) plan with 8% company contribution
  • Individual Development Plan to map your career path
  • Paid time off and 7 paid holidays

Requirements:

  • High school diploma or equivalent
  • One year of customer service or call center experience

About Shentel:

Shentel is a telecommunications company providing broadband services through its high-speed cable, fiber optic, and fixed wireless networks. We are committed to enriching the lives of our customers with the highest quality communication services.