Customer Service Representative

2 weeks ago


Cleveland, Ohio, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience at our Valvoline Instant Oil Change locations.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Use product knowledge and services to present oil change options and additional services to guests, ensuring that they are aware of the benefits and value of our products.
  • Work effectively with colleagues to ensure seamless service delivery and maintain a clean and safe work environment.
  • Participate in ongoing training and development to enhance product knowledge and skills, ensuring that you are up-to-date on the latest products and services.
  • Meet or exceed sales and customer satisfaction targets, contributing to the success of our locations.
Requirements
  • High school diploma or equivalent required; some college or technical training preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Basic math skills and accuracy in handling cash and operating a point-of-sale system.
  • Ability to lift up to 50 pounds and stand for extended periods of time.
What We Offer
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program, including product knowledge and sales skills.
  • Flexible scheduling and opportunities for overtime.
  • Discounts on Valvoline Instant Oil Change services and products.
  • A fun and supportive work environment, with opportunities to grow and develop your skills.


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