Office Support Specialist
1 day ago
We are seeking a highly organized and detail-oriented Office Assistant to join our team at NYU Langone Health System. The successful candidate will provide exceptional front-desk support for clinical intake operations, ensuring a seamless patient experience.
Key Responsibilities:- Provide reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate individual.
- Schedule routine appointments, follow-ups, and procedures, ensuring timely and accurate processing.
- Collect and complete patient-related documents, including insurance information and demographic data.
- Assist patients with enrolling in Patient Secure and verify demographic information on subsequent visits.
- Collect co-pays and balances owed to the institution, scanning necessary documents into the intake system.
- Monitor the intake work queue for timely completion and ensure accurate procedure and diagnosis coding.
- Assist patients with insurance coverage questions and refer them to the business office contact as needed.
- Maintain cooperative and professional relationships with physicians, nurses, and office staff.
- Perform other duties as assigned, including typing routine materials and maintaining files in an organized and up-to-date manner.
- High School diploma or equivalent required.
- Excellent organizational, interpersonal, and verbal and written communication skills.
- Strong customer service skills and ability to complete multiple tasks efficiently.
- Knowledge of Microsoft Office, database, and internet applications.
- Light, accurate keyboarding skills.
- 6 months of experience in a physician practice office setting.
- Knowledge of medical terminology and EPIC Ambulatory.
NYU Langone Health System is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We offer a competitive salary range of $51,206.56 annually, with opportunities for growth and development in a dynamic and supportive environment.
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