Operations Manager

2 weeks ago


San Clemente, California, United States OluKai-Kaenon-melin-Roark Full time
Job Description

Overview

Melin is seeking an experienced Operations Manager to lead the executional aspects of operations, supporting all business channels in a high-growth environment. The successful candidate will work closely with internal team members, third-party logistics providers, and suppliers to deliver operational excellence with a high degree of collaboration, process-orientation, and a customer-first mentality.

Key Responsibilities

  • Distribution Management
    • Manage third-party logistics partners to ensure forecasts are accurately provided, services are rendered within service level agreements, and invoices are reviewed and approved.
    • Collaborate with Finance and Sales team partners to translate revenue forecasts to distribution activity forecasts.
    • Develop packaging solutions that are cost-efficient, meet brand standards, and align to supply-chain and freight requirements.
    • Manage operational budget lines, develop annual budgets, and ensure monthly execution aligns to plans.
    • Ensure cycle count programs are run efficiently and proactively monitor physical-to-system records.
    • Own the reverse flow (Returns/RMAs), including providing product grading specification for 3PL partners.
  • Freight and Logistics Management
    • Manage shipping partners, including small parcel carriers and trucking providers, to ensure shipping services and capabilities align to company objectives.
    • Own the relationship with and management of third-party ocean and air-freight providers and customs brokers.
    • Assist with the final leg of the inbound logistics function, ensuring necessary documentation is handed off to 3PLs to ensure the efficient receipt of goods.
  • Cross-Functional Responsibilities
    • Bring the voice and perspective of Operations to further brand growth efforts around the globe.
    • Formalize and lead internal S&OE collaboration efforts to drive alignment across the sales and operations teams and key 3PL partners.
    • Assist with the review of new customer requirements and ensure warehousing and shipping partners integrate requirements into daily SOPs.
    • Develop, maintain, and socialize key operational metrics.
    • Review any chargebacks assessed by retail partners and develop action plans to minimize future occurrences.
    • Assist technical resources and outside partners in all operational areas, including 3PL integrations and system development.
  • Team Leadership and Performance Management
    • Develop appropriate team structure, standard operating procedures, and training protocols to drive operational excellence.
    • Set goals, perform mid-year and annual reviews, and manage performance of direct reports.

Requirements

  • Bachelor's Degree required or Master's degree preferred in a business or engineering discipline.
  • Demonstrated career progression and leadership operations roles for at least 5-7 years.
  • Demonstrated supervisory and leadership experience a must.
  • Formal direct experience with 3PL management, DTC fulfillment, and shipping, freight management, and sales operations a must.
  • Knowledge of Order to Cash process flows.

Location and Office Structure

This full-time position is in office five days a week in San Clemente, CA, and subject to change based on business needs.

Compensation

The salary range for this position is $80,000 to $110,000 plus opportunity for annual bonus.

Benefits and Perks

  • Generous product gift program and all brand discounts.
  • 5-year and 10-year Anniversary gifts and travel to desirable destinations.
  • Wellness program.
  • Medical, Dental, Vision insurance.
  • Company-paid life insurance.
  • 401k with employer match.
  • 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year.
  • Paid beach and giveback days, bi-annual team building events, and other in-person celebrations.
  • Dog-friendly office.

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