Technical Application Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled Technical Application Support Specialist to join our team at Alameda Health System.
About the Role
This is a full-time position working day hours as part of our Business Professional & IT department. The salary for this role is approximately $85,000 - $110,000 per annum based on experience and qualifications.
Key Responsibilities
- Analyze systems compatibility and configure systems in accordance with operation and technical requirements.
- Actively participate in the installation, configuration, and problem resolution for applications.
- Provide end-user support and training either remotely or onsite.
- Consult on workflow changes and improvements.
- Coordinate follow-through on user requests using established reporting structures.
- Document and prioritize problem reports and resolutions.
- Follow established application support and IS department policies and procedures.
- Participate in national and local application User or Support groups.
- Provide trend analysis of problems and document suggested resolutions.
- Provide application-specific guidance, training, and documentation.
- Work with project staff, IS staff, other application analysts, and vendors during implementations, upgrades, and support.
- Review and manage system log files, error reports, alert audit logs, and security access logs.
Requirements
- A high school diploma or equivalent is required. A Bachelor's degree in business, information systems, healthcare, or a related field is preferred.
- A minimum of four years of experience in a related area is required, including project and cross-functional team coordination, application testing methods, and communication across the organization.
- Certification in the application being supported (Epic) is required within six months if the position is for Epic.
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