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Airline Account Coordinator

2 months ago


Inwood, New York, United States Dnata Full time
About the Role

We are seeking a highly skilled Airline Account Administrator to join our team at dnata Catering U.S. in JFK. As a key member of our operations team, you will be responsible for overseeing and managing the inflight catering operations for airline clients.

Key Responsibilities
  • Manage client relationships and ensure efficient delivery logistics
  • Build strong customer relationships and deliver customer-centric solutions
  • Handle last-minute changes or special requests with creative problem-solving skills
  • Manage inventory, maintain quality control standards, and provide exceptional customer service
About dnata

dnata is one of the world's largest air services providers, established in 1959. We offer ground handling, cargo, travel, and flight catering services in 35 countries across six continents. Our team is dedicated to delivering exceptional service to our airline customers and passengers.

What We Offer
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a global leader in the aviation industry
Requirements
  • Proficient in Microsoft Office applications, including Excel
  • Must have a driver's license
  • Ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations)
  • Excellent attention to detail and ability to multi-task
  • Ability to read and write in English
  • Schedule flexibility is a must
  • Ability to lift and push heavy objects
  • Ability to work in a fast-paced environment
Competencies and Values

We are looking for individuals who embody our core competencies and values, including:

  • Delivering: Does what they say they will, balancing customer needs with business needs
  • Drive: Always gets the job done, prioritizing business needs
  • Open to opportunity: Adapts to change, open to new ideas and suggestions
  • Business thinking: Understands our business, using this understanding in daily work and planning for the future
  • Collaborate: Looks for solutions that work for the team and the organization
  • Engaging others: Acts in a way that gets others on board, dealing with conflict in the right way
  • Provide direction: Shares plans, tracks progress, and gives constructive feedback
  • Developing talent: Self-aware, always learning, and helping others develop

We value safety and security, performance-driven, service excellence, delighting customers, imagination, and respect. If you share these values and are passionate about delivering exceptional service, we encourage you to apply.