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Healthcare Customer Service Specialist
2 months ago
Position Overview:
Central Ohio Primary Care Physicians is in search of a dedicated Patient Service Representative to enhance our patient interactions and support services. This role serves as a vital connection for patients, ensuring a seamless and positive experience throughout their visit.
Key Responsibilities:
• Facilitate a welcoming atmosphere for patients, whether they are visiting in person, utilizing telehealth services, or communicating via phone.
• Maintain consistent communication with clinical teams to address patient needs and foster a collaborative environment that prioritizes patient satisfaction.
• Welcome patients and execute established check-in protocols, which include registering patients, entering their information, and verifying insurance details.
• Collect necessary payments, including copays and outstanding balances, ensuring accuracy and confidentiality.
• Manage patient check-out processes, including scheduling follow-up appointments and conveying essential information at the time of departure.
• Respond promptly to phone calls and email inquiries from patients and administrative departments, directing or escalating issues as required. Reach out to patients for appointment confirmations or scheduling.
• Perform various clerical duties such as mail distribution, report management, filing, scanning, scheduling, data entry, and providing general support to office staff.
• Uphold patient confidentiality and remain informed about HIPAA regulations to protect sensitive information.
Qualifications:
Experience, Education, Licensures & Certifications:
• Preferred: At least one year of administrative experience in a healthcare environment.
• Required: High School diploma or GED.
Knowledge, Skills & Abilities:
• Exceptional interpersonal and verbal communication skills, along with the ability to build strong relationships.
• Strong organizational and written communication capabilities.
• Proficient in multitasking, prioritizing tasks, managing time effectively, and responding promptly to patient inquiries.
• Comprehensive understanding of HIPAA guidelines and a commitment to maintaining patient privacy and confidentiality.
• Ability to work both independently and collaboratively within a team, demonstrating leadership qualities.
• Proficient computer skills, familiarity with Microsoft Office applications, and understanding of Electronic Health Record (EHR) systems.
