Customer Service Representative
6 days ago
SpartanNash offers a unique opportunity to join a dynamic team dedicated to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in driving sales and customer satisfaction.
About the JobIn this role, you will be responsible for working independently to display and stock products, ensuring the financial best interest of the store, and contributing to meeting company guidelines for guest experience and compliance with safety and food safety standards.
Key Responsibilities:- Process financial transactions, including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, bottle refunds, voids, and coupons, accurately and in accordance with company policy.
- Assist in receiving, unloading, and stocking products in required areas of the store.
- Perform front-end duties, such as running the cash register, suggestive selling, enrolling guests in loyalty programs, and maintaining a clean and neat service area.
- Ensure proper use of product identification and corresponding PLUs; report errors in pricing or signage.
- Maintain knowledge of current store programs and product locations.
- Communicate Company programs, in-store specials, and coupons to customers, and model high standards of service to achieve a customer-oriented store.
- Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling, the sale of alcohol and tobacco products, etc.
To succeed in this role, you will need:
- A high school diploma or GED (preferred).
- One year of prior retail or related experience preferred.
- Excellent verbal communication skills; ability to interact politely and effectively with customers.
- Strong customer service and organizational skills; detail-oriented.
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