Sales Associate Keyholder

2 days ago

Corona, California, United States Express Full time
About Express

Express is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to provide a unique shopping experience that combines style, quality, and value. We're committed to creating a positive and inclusive work environment that inspires our associates to deliver exceptional customer service.

Job Summary

We're seeking a Retail Sales Associate Keyholder to join our team at Dos Lagos. As a keyholder, you'll be responsible for providing a great in-store shopping experience for our customers and executing opening and closing procedures. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.

Key Responsibilities
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range: $20.80

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