Patient Service Representative

3 weeks ago


Fort Collins, Colorado, United States Health Images Full time
Job Title: PRN Patient Service Representative

Health Images is seeking a PRN Patient Service Representative to join our team. This is an as-needed position with no set schedule.

Job Summary:

The Patient Service Representative (PSR) plays a critical role in delivering exceptional patient care and facilitating the needs of our physicians. This individual will focus on creating a positive patient experience, ensuring that patients feel valued and prioritized.

Key Responsibilities:
  • Answer inbound calls and provide a friendly greeting to patients and providers
  • Check scheduled patients in/out and ensure proper documentation is received
  • Collect co-pays, co-insurance, and deductible if necessary
  • Listen and resolve patient, provider, and customer complaints
  • Ensure accurate data entry for patient registration
  • Assist with medical records as needed
  • Manage eRIS Center workflow, including daily schedule, billing, and collection of TOS
  • Stay abreast of known carrier-related issues and identify carrier-specific concerns
  • Monitor schedule and ensure all data, attachments, history, etc. have been completed before exams are finished
  • Facilitate no-show appointments and reschedule as needed
  • Request orders and process new/same-day requests
  • Request patients complete a satisfaction survey after their exam
Requirements:
  • One plus year of experience providing exceptional customer service in a healthcare environment
  • Detail-oriented, self-motivated, and a problem solver
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment
  • Strong communication skills and professional demeanor
Benefits:

Health Images offers a competitive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan and employee stock ownership plan.

Health Images is an equal opportunity employer and welcomes applications from diverse candidates.



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