Patient Service Representative
3 weeks ago
Health Images is seeking a PRN Patient Service Representative to join our team. This is an as-needed position with no set schedule.
Job Summary:The Patient Service Representative (PSR) plays a critical role in delivering exceptional patient care and facilitating the needs of our physicians. This individual will focus on creating a positive patient experience, ensuring that patients feel valued and prioritized.
Key Responsibilities:- Answer inbound calls and provide a friendly greeting to patients and providers
- Check scheduled patients in/out and ensure proper documentation is received
- Collect co-pays, co-insurance, and deductible if necessary
- Listen and resolve patient, provider, and customer complaints
- Ensure accurate data entry for patient registration
- Assist with medical records as needed
- Manage eRIS Center workflow, including daily schedule, billing, and collection of TOS
- Stay abreast of known carrier-related issues and identify carrier-specific concerns
- Monitor schedule and ensure all data, attachments, history, etc. have been completed before exams are finished
- Facilitate no-show appointments and reschedule as needed
- Request orders and process new/same-day requests
- Request patients complete a satisfaction survey after their exam
- One plus year of experience providing exceptional customer service in a healthcare environment
- Detail-oriented, self-motivated, and a problem solver
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a fast-paced team environment
- Strong communication skills and professional demeanor
Health Images offers a competitive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan and employee stock ownership plan.
Health Images is an equal opportunity employer and welcomes applications from diverse candidates.
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