Director of Customer Experience

1 week ago


Langhorne, Pennsylvania, United States Fortress Power Full time
Director of Customer Experience

Fortress Power is a leading global designer and manufacturer of energy solutions for residential, commercial, and industrial applications. We are seeking a highly skilled and experienced Director of Customer Experience to join our team.

Key Responsibilities:
  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty.
  • Lead and manage a team of customer support professionals to ensure seamless and high-quality customer interactions.
  • Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience.
  • Develop and maintain relationships with key customers and stakeholders to ensure their needs are met and exceeded.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes.
Requirements:
  • 10+ years of experience in customer experience management, preferably in the renewable energy or technology sectors.
  • Proven track record of leading and managing global teams.
  • Strong technical understanding of solar battery products and related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a leading global company in the renewable energy sector.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.


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