Retail Customer Experience Team Lead

3 weeks ago


Langhorne, Pennsylvania, United States T.J. Maxx Full time

T.J. Maxx E Lincoln Highway 19047 [Department Manager] As a Customer Experience professional, you'll:

* Promote an excellent customer experience
* Oversee a team of Associates at the front of store
* Train and coach Associates on personalizing the customer experience while promoting loyalty programs
* Address customer concerns and issues promptly
* Coordinate breaks for all

Key Responsibilities:

* Lead by example and promote a positive customer experience
* Develop and implement strategies to improve customer satisfaction
* Collaborate with the store team to achieve sales and customer service goals

What You'll Bring:

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong leadership and coaching skills

If you're passionate about delivering exceptional customer experiences, we want to hear from you



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