Customer Care Specialist

1 month ago

Washington, United States Open Systems Healthcare Full time
Customer Care Specialist

Open Systems Healthcare is redefining the standards of homecare. We are not your conventional homecare provider; we are a rapidly growing startup that approaches homecare with a fresh perspective.

The OSH team consists of driven professionals who excel in a fast-paced environment, constantly striving for new achievements and dedicated to personal and professional growth. They forge paths and take initiative to realize their ambitions. Careers in the homecare sector offer a rewarding blend of challenges and fulfillment. At OSH, the potential for advancement in sales, recruitment, and HR is limitless for those eager to connect individuals with quality care and make a significant impact in our expanding organization.

As a Customer Care Specialist, you will play a crucial role in our operations. Each day presents unique challenges, and we seek individuals who embrace these challenges as opportunities for growth in their careers. In this position, you will serve as the primary contact for both caregivers and clients, gaining expertise in case management, crisis resolution, sales, and effective communication.

A glimpse into your daily responsibilities:

While no two days are alike, we will outline some key aspects of your role. It is essential to recognize that you are part of a collaborative team. Success or setbacks will be experienced together.

Your daily tasks will include managing our caregiving staff to ensure the fulfillment of our clients' personalized care plans. This involves:
  • Caregiver Oversight: supervising, scheduling, developing, and evaluating the performance of caregivers.
  • Business Growth: identifying and pursuing opportunities that align with branch objectives.
  • Community Engagement: fostering relationships with facilities, support coordinators, charitable organizations, and the broader community.
  • Client Support: matching caregivers to specific care needs and personalities, ensuring effective communication and overall assistance.
  • On-Call Duties: participating in a rotation with your team to provide continuous support for our clients.
If you are interested in a management training role that encompasses sales, payroll, HR, and recruitment, continue reading to discover what you can contribute.

At OSH, we prioritize character over experience. What kind of character do we seek?

We are looking for someone who:
  • Is Focused: able to concentrate amidst distractions such as employee inquiries and phone calls.
  • Has a Vibrant Personality: we value individuality and seek out those who stand out.
  • Can Multitask: capable of managing multiple responsibilities simultaneously.
  • Is Adaptable: willing to take on various roles and responsibilities.
  • Asks Insightful Questions: encourages innovation and improvement by challenging the status quo.
  • Is Compassionate: understands the challenges faced by our clients and approaches them with empathy and professionalism.
  • Desires Advancement: thrives in a dynamic environment with opportunities for rapid promotion.
Additionally, proficiency in the following areas is essential:

•High-Pressure Environments: maintaining composure and professionalism during peak times.

•Effective Communication: possessing strong interpersonal skills.

•Client Management: attentive to the needs of clients and prioritizing their care services.

•Confidentiality: adhering to privacy regulations and respecting client confidentiality.

•Time Management: efficiently managing multiple tasks while staying organized.

•Leadership Skills: responsible for guiding your team of caregivers and ensuring quality care for clients while promoting a culture aligned with OSH's core values.

If this position resonates with your career aspirations, we encourage you to consider joining our team.

  • Cardiac Care Registered Nurse

    4 weeks ago

    Washington, Washington, D.C., United States Specialist Office Full time

    Job OverviewPosition: Registered Nurse - EchocardiogramLocation: Washington DC NWQualifications Required:Bachelor's degree in Nursing (BSN) from an accredited nursing program is preferred.If holding an associate degree in nursing, enrollment in a BSN program within 6 months of hire is mandatory, with completion required within 3 years.A minimum of 2 years of...

  • Cybersecurity Specialist

    3 days ago

    Washington, Washington, D.C., United States Customer Value Partners Full time

    Job OverviewCustomer Value Partners is seeking a highly skilled Cybersecurity Specialist to join our team. As a Cybersecurity Specialist, you will be responsible for protecting our clients' sensitive information and ensuring the security of their systems and networks.Key Responsibilities:Develop and implement security protocols to protect against cyber...

  • Customer Service Specialist

    4 weeks ago

    Washington, United States Ever-Green Tree Care Full time

    Join Our Team as a Customer Service SpecialistBecome a vital part of the Northwest's leading Tree Preservation Company, Ever-Green Tree Care. We specialize in tree trimming, pruning, and removal services, ensuring the health and beauty of trees in our communities.As a Customer Service Specialist, you will play a key role in fostering relationships with...

  • Air Logistics Customer Care Specialist

    1 month ago

    Washington, United States Kuehne + Nagel Full time

    Air Logistics Customer Care Specialist |United States | US2097789 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Washington site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. YOUR ROLE The Customer Care Specialist is responsible...

  • Medical Assistant Professional

    4 days ago

    Washington, Washington, D.C., United States Specialist Office Full time

    Job Title: Medical AssistantWe are seeking a highly skilled and detail-oriented Medical Assistant to join our team at Specialist Office. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key Responsibilities:Greets patients and prepares them for physical examination, ensuring a...

  • Customer Care Specialist

    2 weeks ago

    Port Washington, New York, United States Sandata Technologies Full time

    About the RoleSandata Technologies is seeking a skilled Customer Care Tier II Specialist to join our growing team. As a key member of our support center, you will be responsible for providing advanced software support to our clients, ensuring timely responses and resolutions to Sandata applications, products, and integrations.Key ResponsibilitiesInvestigate,...

  • Customer Care Specialist

    3 weeks ago

    Port Washington, New York, United States Sandata Technologies Full time

    About Sandata TechnologiesSandata Technologies is a leading provider of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States.Job SummaryWe are seeking a motivated and service-oriented individual to join our growing team as a Customer Care Specialist. In this role,...

  • Customer Care Specialist

    3 weeks ago

    Port Washington, New York, United States Sandata Technologies Full time

    About Sandata TechnologiesSandata Technologies is a leading provider of software technology solutions serving the home care and I/DD industries. Our innovative solutions have been implemented by thousands of provider agencies, state payers, and managed care organizations across the United States.Job SummaryWe are seeking a motivated and service-oriented...

  • Customer Care Specialist

    3 weeks ago

    Port Washington, New York, United States Sandata Technologies Full time

    About Sandata TechnologiesSandata Technologies is a leading provider of software technology solutions serving the home care and I/DD industries. Our innovative solutions have been implemented by thousands of provider agencies, state payers, and managed care organizations across the United States.Job SummaryWe are seeking a motivated and service-oriented...

  • Healthcare Operations Manager

    3 weeks ago

    Washington, Washington, D.C., United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at Specialist Office. The successful candidate will be responsible for overseeing the clinical operations of our department, ensuring the delivery of high-quality patient care and services.Key ResponsibilitiesLeadership and Management: Provide strategic...

  • Healthcare Customer Care Specialist

    1 month ago

    Washington, Washington, D.C., United States US Fertility Full time

    Position OverviewJoin a dedicated team at US Fertility, where your work contributes to the meaningful mission of helping individuals and couples build families. We are seeking passionate and skilled professionals who excel in providing outstanding patient support and care in a dynamic healthcare environment.Role Summary:We are currently looking for a...

  • Customer Care Specialist

    1 month ago

    Port Washington, New York, United States Delta Faucet Full time

    Objective: We are seeking a dynamic customer care specialist to enhance our team at Delta Faucet. This role involves acting as a bridge between our customers and the company, providing essential product insights and addressing any challenges that may arise. The ideal candidate is enthusiastic about assisting customers, demonstrating patience, clarity, and...

  • Intake Specialist Home Care

    4 weeks ago

    Washington, United States Human Touch Home Health Care Full time

    Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our Colorado area Office. Responsibilities Perform authorization, intake duties, insurance verification and eligibility. Answer client inquiries, take referrals, and help schedule home care services. Assist in managing medical records. Facilitate the communication...

  • Customer Care Specialist

    3 weeks ago

    Washington, United States Humane Society of the United States Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Care Associate to join our team at the Humane Rescue Alliance. As a key member of our customer care team, you will play a vital role in ensuring the well-being of animals in our care and providing exceptional service to our customers.Key ResponsibilitiesAssist the Customer Care Manager and...

  • LP Customer Care Specialist II

    4 weeks ago

    Washington, Washington, D.C., United States TJX Companies, Inc. Full time

    About Us: At TJX Companies, Inc., we pride ourselves on creating an environment where discovery is at the heart of everything we do. Our stores are vibrant spaces filled with a constantly changing assortment of brands, making every visit an opportunity for our customers to find something special.Role Overview: As a Customer Care Specialist II, you will play...

  • Intake Specialist Home Care

    2 months ago

    Washington, United States Human Touch Home Health Care Full time

    Job DescriptionJob DescriptionHuman Touch Home Care is looking for a qualified Intake Specialist to join our team at our Colorado area Office.ResponsibilitiesPerform authorization, intake duties, insurance verification and eligibility.Answer client inquires, take referrals, and help schedule home care services.Assist in managing medical records.Facilitate...

  • Customer Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States MedBridge Full time

    About MedBridgeMedBridge is a dynamic software company that is revolutionizing the healthcare industry by providing innovative technology solutions to help patients receive better care, while reducing the overall cost of care.We are a fast-growing company that is committed to excellence, fortitude, and customer-centricity. Our mission is to improve access to...

  • Customer Care Tier II Specialist

    2 months ago

    Port Washington, United States Sandata Technologies Full time

    ** Sandata Technologies** ** Customer Care Tier II Specialist** Port Washington, NY 11050 Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies,...

  • Nursing Care Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Fresenius Medical Care North America Full time

    Fresenius Medical Care North America **Job Summary** We are seeking a skilled Nursing Care Specialist to provide general nursing care to patients. As a key member of our team, you will work closely with internal stakeholders to ensure seamless care delivery. **Key Responsibilities** • Provide basic nursing care to patients, adhering to established...

  • Intake Specialist Home Care

    2 months ago

    Washington, United States All American Home Care LLC Full time

    Wetrulybelievethatthesuccess of our businessdependsonouremployees. As a certified nursing assistant (CNA), home health aide, registered nurse, or therapist, you understand the difference it makes when a home care agency is founded by family and ran by family, and other people who really care about the clients. If this makes a difference to you, Human Touch...