Senior User Researcher

6 days ago

New York, New York, United States Peloton Full time
About the Role

Peloton is seeking a Senior User Researcher to support the innovation, iteration, and optimization of our Bike, Tread, and Row hardware. This role will work directly with Product Managers, Industrial Designers, Mechanical Engineers, and Product Designers to better understand how users are interacting with Peloton hardware products through user research and testing to inform and evaluate new features and experiences developed by the Product teams.

This Senior User Researcher will apply their skills to conduct user research on software and the interaction between hardware and software, as needed. The role will work across Peloton Product teams and will report to the Director, User Research.

Your Daily Impact at Peloton

As a Senior User Researcher, you will continually evolve our process for organizing User research and testing across multiple Product teams and multiple User Researchers, ensuring appropriate prioritization of projects, and crafting and managing short- and long-term research plans.

You will collaborate with Product Managers, Industrial designers, and Engineers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals.

You will also collaborate with Product Managers, Product designers, and Engineers to scope, plan, and execute software research, as needed.

Additionally, you will partner with research operations to source participants for user testing and handle logistics and schedules around live, in-person or remote testing.

You will conduct user research for hardware and software, and the interaction between the two, including conducting user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams.

You will compile and present findings to the relevant partners in a clear and concrete way they can use to make strategic product decisions and design product improvements.

You will evolve Peloton's existing user-experience research infrastructure to ensure conducting in-office, virtual, and field user testing is seamless, efficient, and easy to analyze and report on.

What You Bring to Peloton

5+ years of User Research and Testing experience

Experience planning, coordinating, and conducting hardware and software user research

Experience writing and conducting user interviews

Experience analyzing research findings and reporting concise and concrete insights and recommendations

Experience developing processes to organize work across multiple people and teams

Experience with remote and in-person user research methodologies

Strong analytical and problem-solving skills

Ability to work collaboratively in a team environment

Exceptional communication and storytelling skills

Self-Starter; ability to act autonomously

Constant attention to detail

Can provide work samples focused on User Research and Testing

Bonus

Experience writing, fielding, and analyzing quantitative surveys

Degree in Human Factors, Ergonomics, Anthropometry, or Human Computer Interaction, or equivalent experience

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

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