Customer Service Specialist
4 days ago
SunSource is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for selling industrial hose, gasket and piping products to business and industrial establishments over the telephone and internet.
Responsibilities:
- Sell industrial hose, gasket and piping products and maintain customer accounts.
- Take orders on the phone and over the internet.
- Enter orders and product quotes into the computer system.
- Emphasize salable features, quote prices and credit terms and prepare sales orders for orders obtained.
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory.
- Prepare reports of business transactions in company database.
- Work with account managers to keep account activities up to date.
- Make outbound prospecting calls to grow our market and sell value-add services.
- Investigate and resolve customer problems with deliveries.
Requirements:
- 5+ years related experience and/or training; or Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience.
- Must be able to successfully function in a fast-paced, high-volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
- Knowledge of industrial/hydraulic hose and gasket industry preferred.
Salary:$65,000 - $85,000 per year depending on experience.
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