Customer Service Specialist

4 days ago


Benicia, California, United States SunSource Full time
Job Description:
SunSource is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for selling industrial hose, gasket and piping products to business and industrial establishments over the telephone and internet.

Responsibilities:
  • Sell industrial hose, gasket and piping products and maintain customer accounts.
  • Take orders on the phone and over the internet.
  • Enter orders and product quotes into the computer system.
  • Emphasize salable features, quote prices and credit terms and prepare sales orders for orders obtained.
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory.
  • Prepare reports of business transactions in company database.
  • Work with account managers to keep account activities up to date.
  • Make outbound prospecting calls to grow our market and sell value-add services.
  • Investigate and resolve customer problems with deliveries.

Requirements:
  • 5+ years related experience and/or training; or Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience.
  • Must be able to successfully function in a fast-paced, high-volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
  • Knowledge of industrial/hydraulic hose and gasket industry preferred.

Salary:$65,000 - $85,000 per year depending on experience.
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