Helpdesk Technician I

2 weeks ago

San Diego, California, United States RIVO Holdings, LLC Full time
Job Title: Helpdesk Technician I

RIVO Holdings, LLC is seeking a skilled and detail-oriented Helpdesk Technician I to join our dynamic team. As a Helpdesk Technician I, you will be responsible for providing top-notch technical support and exceptional customer service to our employees.

Key Responsibilities:
  • Provide comprehensive technical support and troubleshooting to resolve user problems with computer systems, hardware, and software applications.
  • Support and oversee the setup and configuration of new workstations and peripherals, ensuring seamless integration into the network.
  • Support end-user password management, software installations, basic and intermediate level configuration tasks.
  • Install, upgrade, and configure computer hardware and software applications, coordinating with other IT teams for optimal performance as needed.
  • Maintain comprehensive documentation of issues and resolutions in the helpdesk ticketing system, ensuring accuracy and thoroughness.
  • Support and troubleshoot Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), addressing advanced usage and configuration issues.
  • Ensure exceptional customer service, ensuring timely follow-up and resolution of reported problems, and maintaining high satisfaction levels among users.
  • Contribute to the development and routine updating of helpdesk documentation and IT process guidelines, enhancing overall departmental efficiency.
  • Proactively identify and escalate issues as they arise, collaborating with IT department staff to ensure effective management and maintenance of IT infrastructure.
Requirements:
  • High school diploma, GED, or equivalent experience required; Bachelor's degree or IT/technical certifications strongly desired.
  • Prior experience or internship in a Helpdesk related role etc. strongly preferred.
  • Tech-savvy with a strong understanding of computer systems, networks, and common software applications.
  • Familiarity with troubleshooting Windows operating systems.
  • Excellent interpersonal and customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent attention to detail, time management, and organizational skills.
  • Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
  • Strong critical thinking skills.
  • Strong ability to work effectively both independently and as part of a team.
  • Basic knowledge and experience of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
What We Offer:
  • A comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business.
  • A reasonable estimate of the salary range for this job is $21.00 to $25.00 per hour.

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.

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