Customer Service Representative
4 weeks ago
As a Customer Service Representative at Soaring Eagle Casino, you will be responsible for providing exceptional guest experiences in a fast-paced, high-volume call center environment. Your primary goal will be to assist guests in a prompt, professional, and friendly manner, ensuring that their needs are met and exceeded.
Key Responsibilities:
Respond to guest inquiries about hotel facilities, amenities, and local areas.
Obtain and verify reservation information, ensuring accuracy and efficiency.
Upsell and suggest hotel services and amenities to enhance the guest experience.
Address guest complaints and concerns in a professional and courteous manner.
Collaborate with other staff members to ensure seamless guest service and hotel operations.
Requirements:
High school diploma or equivalent required.
One year of customer service experience preferred.
Ability to pass a typing test of at least 30 wpm.
Availability to work all shifts, including weekends and holidays.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and development.
Collaborative and dynamic work environment.
Soaring Eagle Casino:
Soaring Eagle Casino is a premier gaming and entertainment destination in the Midwest. We offer a wide range of games, dining options, and entertainment venues, as well as a variety of hotel rooms and amenities. Our team is dedicated to providing exceptional guest experiences and ensuring that every visit is memorable and enjoyable.
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