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Life Insurance Support Specialist
1 month ago
Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing exponential growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.
Responsibilities- Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Responsible for building and maintaining strong business relationships with brokers on the key accounts to meet or exceed established sales goals and objectives for your assigned area(s) of Internal responsibility
- Initiates and follows up on more complex chats/tickets to increase resolutions regarding your assigned area(s) of responsibility
- Recognize patterns in inquires for documentation and improvement
- Identify knowledge gaps and work with you manager to improve processes and grow the department
- Address agent escalations and carrier requests
- Support our development team in launching new insurance products as well as updates to our existing insurance platform
- Minimum 1 year of client support experience
- Must have Life Insurance Experience
- Multi-tasking with ease
- Experience managing a high level of chat volume and emails
- Strong time management skills and prioritization based on urgency and business need
- Ability to problem solve and have grit
- Excellent writing ability
- Ability to work in a fast-paced changing environment
- Ability to provide prompt, accurate and friendly customer service
- Fully remote work
- Competitive salary with equity options
- Robust health, dental, and vision benefits for employee and dependents
- 401k matching contributions
- Generous PTO policy
- Stipend to purchase work-from-home equipment
- Work at a supportive and fast-growing startup with a fantastic team
- Environment to learn from other team members, grow a business from the ground up
- Support in developing your skills and accelerating your career quickly
- Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need
