Life Insurance Support Specialist
4 weeks ago
Support Our Growth
We are seeking a highly motivated and detail-oriented Life Insurance Support Specialist to join our dynamic support team. As a key member of our team, you will play a vital role in supporting our distribution partners and clients across the United States.
Key Responsibilities
- Respond to and resolve inquiries from our distribution partners and clients in a timely and professional manner.
- Provide technical support and guidance on life insurance products and applications.
- Process client policy modifications and verify new customers' coverage.
- Build and maintain strong business relationships with brokers and key accounts.
- Identify knowledge gaps and work with your manager to improve processes and grow the department.
- Support our development team in launching new insurance products and updates to our existing insurance platform.
Requirements
- Minimum 1 year of client support experience.
- Must have life insurance experience.
- Multi-tasking with ease.
- Experience managing a high level of chat volume and emails.
- Strong time management skills and prioritization based on urgency and business need.
- Ability to problem solve and have grit.
- Excellent writing ability.
- Ability to work in a fast-paced changing environment.
- Ability to provide prompt, accurate and friendly customer service.
What We Offer
- Fully remote work.
- Competitive salary with equity options.
- Robust health, dental, and vision benefits for employee and dependents.
- 401k matching contributions.
- Generous PTO policy.
- Stipend to purchase work-from-home equipment.
- Work at a supportive and fast-growing startup with a fantastic team.
- Environment to learn from other team members, grow a business from the ground up.
- Support in developing your skills and accelerating your career quickly.
- Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.
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