Life Insurance Support Specialist

4 weeks ago


New York, New York, United States Afficiency Full time
Job Description

Support Our Growth

We are seeking a highly motivated and detail-oriented Life Insurance Support Specialist to join our dynamic support team. As a key member of our team, you will play a vital role in supporting our distribution partners and clients across the United States.

Key Responsibilities

  • Respond to and resolve inquiries from our distribution partners and clients in a timely and professional manner.
  • Provide technical support and guidance on life insurance products and applications.
  • Process client policy modifications and verify new customers' coverage.
  • Build and maintain strong business relationships with brokers and key accounts.
  • Identify knowledge gaps and work with your manager to improve processes and grow the department.
  • Support our development team in launching new insurance products and updates to our existing insurance platform.

Requirements

  • Minimum 1 year of client support experience.
  • Must have life insurance experience.
  • Multi-tasking with ease.
  • Experience managing a high level of chat volume and emails.
  • Strong time management skills and prioritization based on urgency and business need.
  • Ability to problem solve and have grit.
  • Excellent writing ability.
  • Ability to work in a fast-paced changing environment.
  • Ability to provide prompt, accurate and friendly customer service.

What We Offer

  • Fully remote work.
  • Competitive salary with equity options.
  • Robust health, dental, and vision benefits for employee and dependents.
  • 401k matching contributions.
  • Generous PTO policy.
  • Stipend to purchase work-from-home equipment.
  • Work at a supportive and fast-growing startup with a fantastic team.
  • Environment to learn from other team members, grow a business from the ground up.
  • Support in developing your skills and accelerating your career quickly.
  • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.


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