Operations Director

2 days ago

New York, New York, United States HF Brands & Markets Full time

**Company Overview:**
HF Brands & Markets is a leading company in the market, dedicated to providing exceptional guest experiences. We are seeking an experienced Operations Director to join our team and lead our operations to new heights.

Salary:$80,000 - $110,000 per year, depending on experience. This salary range is based on industry standards for similar roles in New York.

Job Description:
We are looking for a highly skilled and motivated Operations Director to oversee the day-to-day operations of our market. As a key member of our management team, you will be responsible for ensuring excellent guest experiences, maintaining high standards of service, and driving business growth. Your primary focus will be on overseeing all aspects of market operations, including floor presence, service delivery, and staff supervision.

Key Responsibilities:*
• Work closely with the management team to develop and implement operational strategies that drive business growth and excellence.
• Maintain consistent floor presence to monitor service delivery and ensure high standards of quality and safety are maintained.
• Directly supervise service staff and interact with guests to ensure exemplary service and satisfaction.
• Lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day.
• Perform shift opening and closing duties, ensuring cleanliness of hall, bar, w/c & storage areas, and compliance with all DOH regulations.
• Assist with the maintenance and inventory of equipment, including smallware's, paper goods & chemicals.
• Assist with POS System updates and maintenance, adding new menu items and employees as needed.
• Implement food, beverage, and service training, scheduling, and supervision of department staff in accordance with company policies and standards.
• Ensure compliance to common areas and vendor operations.

Vendor Management:*
• Oversee policy and procedure compliance, reviewing operations and conducting weekly meetings/emails.
• Oversee in-house order systems and vendor invoicing.

Sales / Marketing:*
• Cultivate relationships with food vendors and customers to create a culture of guest recognition.
• Ensure that all promotions are being marketed appropriately in the hall, i.e., menu boxes, flyers, post cards & signage.

Human Resources:*
• Oversee recruiting efforts and work to develop the best hospitality team.
• Execute training materials and systems to educate staff to perform their jobs at the best of their ability.
• Know the job standards for each position within the department and instruct employees in the correct execution of them.
• Provide performance feedback, coach, counsel, and recommend personnel actions on employees based upon performance with the guidance of the GM.
• Provide input for performance appraisals.
• Assist with the preparation of timely and accurate payroll in the form of daily shift checks and balances.

Finance & Legal:*
• Assist in meeting budget objectives and timelines by having the correct number of employees on the floor, offering feedback on schedule and cutting floor as needed.
• Provide weekly schedules for all team members and review financial metrics.
• Review all employee hours worked on a daily basis.
• Proper cash handling, including bar banks and register cash outs.
• Understand and enforce SLA, DCA, and DOH rules and regulations.
• Administer HF Brands & Markets' Non-Harassment Policy to ensure a congenial work environment for all employees.
• Ensure that HF Markets complies with all local, state, and federal work and non-discrimination laws.

Maintenance & Market Systems:*
• Coordinate and oversee repairs and modifications to the market.
• Develop and implement a facility management program, including preventative maintenance and life-cycle requirements.
• Conduct and document regular facilities inspections and check completed work by contractors and outside vendors.
• Oversee facility refurbishment and renovations, ensuring that the market is kept to the highest standard.
• Respond to facility and equipment alarms and system failures.
• Schedule, coordinate, and monitor activities of contract suppliers.
• Manage and improve service contracts, building, neighbor, government, and other City relationships, technical troubleshooting, maintaining a facilities and equipment plan.
• Report progress to the General Manager and COO at regularly scheduled meetings.
• Oversee in-house order systems and vendor invoicing.
• Ensure vendor COI's are up to date and that booths maintain an A grade by conducting inspections regularly.
• Oversee vendor booth build-outs and track progress via a critical path.

Tech Savvy:*
• Highly proficient and comfortable using multiple sources of technology, including restaurant POS systems, GSuite, Google Drive/Email, Word, Excel, and apps such as Tripleseat, Yardi, Guest, and others.

Communication Skills:*
• Exhibit exceptional verbal, written, and editorial skills.

Customer Service Focus:*
• View both guests and employees as optimally important, seeking to create lasting relationships.

Flexibility:*
• Easily move back and forth between different job demands.
• Able to wear multiple hats within a defined space or time frame, for long or short periods of time.
• Able to work with a range of people from vendors to investors.
• High energy level, able to perform at a high level for extended periods of time.
• Stress tolerance, able to remain focused and composed when addressing multiple competing priorities.
• Resourceful, willing to do whatever it takes to get the job done, find an answer, or solve a problem.

About You:*
The right person for this role will be tenacious, energetic, and obsessed with creating memorable guest experiences. This person will possess the following competencies:
• 3-5 years of experience in multi-unit restaurant operations, multi-city/multi-state a plus.
• Proficiency in restaurant operating, back of house, and point of sale systems.
• Bar/Bar Manager experience preferred.
• Advanced understanding of facilities, maintenance, and repair procedures.
• Strong verbal and written communications skills with an ability to clearly articulate concepts and programs to a variety of audiences.
• A strong analytical capacity with the ability to read and interpret financial statements and train accordingly.
• Proven ability to multi-task and prioritize multiple projects and requests simultaneously with a strong sense of urgency for completion and follow-through.
• Proven ability to build solid relationships and work effectively with others at all levels of an organization.
• Track record of successfully scaling brands in a dynamic growth-oriented environment.
• History of successful new unit openings and/or brand re-launches.
• Proven track record of implementing operational best practices and SOPs to strengthen the company position.
• Proficiency in Microsoft Office and adept with restaurant-related systems (POS system and delivery/pickup platforms).
• Multilingual/Multicultural skills a plus.
• Must be flexible to work evenings and weekends.

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