Customer Service Representative

5 days ago


Marion, North Carolina, United States Jeff Kincaid Insurance Group Full time
Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team at Jeff Kincaid Insurance Group as a Customer Service Representative. This is an exciting opportunity for an entry-level professional to launch their career in the insurance industry.


Key Responsibilities
  • Assist clients with claims and provide exceptional customer service.
  • Develop and maintain positive working relationships with clients through effective communication and problem-solving skills.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Process payments and manage client accounts.
  • Answer phone calls and respond to client inquiries in a courteous and professional manner.
  • Make outbound calls to clients and prospects to provide information and answer questions.

Requirements
  • Pleasant demeanor and strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Proficiency in computer programs and software.
  • Ability to multitask in a fast-paced work environment.
  • Strong follow-up skills and attention to detail.
  • Ability to travel to other offices as needed.
  • Property and Casualty Insurance Licenses preferred, or willingness to obtain.

What We Offer
  • Annual base salary based on experience.
  • Paid time off (PTO) and holidays.
  • Health, dental, and vision insurance.
  • Life and disability insurance.
  • Mon-Fri schedule with evenings off.
  • Career growth opportunities and professional development.


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