Guest Reception Specialist

2 weeks ago


Brooklyn, New York, United States Gage and Tollner Full time

About Gage & Tollner: Gage & Tollner is a historic oyster and chop house located in Downtown Brooklyn, renowned for its rich culinary heritage since 1879. After reopening in 2021, it has reclaimed its status as a premier dining destination in New York City.

Position Overview: We are in search of an experienced Host to manage guest reception across our two distinct dining environments: the main dining room and the immersive cocktail bar, The Sunken Harbor Club.

Key Responsibilities:
- Welcome and assist guests to ensure a memorable dining experience from the outset.
- Provide timely updates to the Maitre d' regarding guest flow.
- Organize coat check services as needed.
- Support table resets and communicate necessary updates to the dining room team.
- Maintain a waitlist for walk-in guests at both dining venues.
- Utilize the Resy reservation system effectively.
- Professionally handle phone inquiries and respond to guest questions.

Ideal Candidate Qualities:
- A commitment to excellence and teamwork.
- Strong communication skills with a focus on efficiency.
- Familiarity with Resy, Toast, and Slack is advantageous but not mandatory.
- A keen attention to detail aimed at enhancing the guest experience.
- Ability to think and act swiftly in a dynamic environment.

Physical Requirements:
While performing the essential functions of this role, the employee will regularly:
- Engage in mobility for extended periods, up to 9 hours daily.
- Lift and carry items weighing up to 50 pounds.
- Stand, walk, reach, bend, stoop, push, pull, and kneel frequently.
- Navigate stairs while managing heavy items.
- Occasionally crouch and climb as necessary.
- Be exposed to various workplace hazards, including burns and cuts.
- Adapt to temperature fluctuations in the work environment.

Compensation: $16.00 per hour plus pooled tips.


Benefits:
- Part-Time: Sick Time, Dining Discounts.
- Full-Time (30+ hours/week): Medical, Dental, Vision, 401k, Commuter Benefits, Dining Discounts.


For more information about Gage & Tollner, please visit our website.



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