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Customer Experience Director
2 months ago
Jiffy Lube is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a high-performing team, and ensuring the highest standards of quality and compliance.
Key Responsibilities- Customer Service: Provide world-class customer service to Jiffy Lube guests, building strong relationships and trust through effective communication and problem-solving.
- Team Leadership: Lead and develop a high-performing team, providing coaching, training, and performance management to ensure team members are equipped to meet the needs of our guests.
- Store Operations: Oversee store operations, ensuring compliance with Jiffy Lube's highest standards of quality, safety, and customer satisfaction.
- Inventory Management: Manage store inventory, product ordering, and receiving to ensure optimal stock levels and minimize waste.
- Building Maintenance: Perform building and shop maintenance to improve appearance and curb appeal, ensuring a positive customer experience.
- Experience: 1+ years of experience working in a dealership, automotive shop, tire center, or quick lube environment.
- Leadership Skills: Proven leadership skills, with the ability to inspire and motivate a high-performing team.
- Communication Skills: Excellent communication skills, with the ability to effectively communicate with guests, team members, and management.
- Physical Demands: Ability to operate equipment, lift and move work-related items up to 50 pounds, and perform other physical demands of the role.
Jiffy Lube is a leading provider of automotive preventive maintenance, with a national footprint of over 2,000 franchisee-owned service centers across the country. We offer a range of services, from oil changes and tire rotations to more complex repairs. Our technicians are highly trained in preventive maintenance and customer service, and we strive to provide a world-class experience for our guests.
