Automotive Store Manager
4 weeks ago
The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. This role is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals.
Key Responsibilities- Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
- Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions
- Attend to all guest needs in areas of sales, service, complaints, and adjustments
- Build guest relationships to maximize customer satisfaction, loyalty, and retention
- Assist technicians in conveying repair and service needs to guests
- Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition
- Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory
- Provide direction and oversight to other technicians and assist where needed with services/repairs
- Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards
- High School Diploma or equivalent
- Minimum of two years retail experience, or the equivalent combination of education and experience
- Ability to work flexible hours, days, evenings, weekends, and holidays
- ASE certification and State Inspection License (where applicable) preferred
- Ability to influence and motivate a team to achieve set goals and objectives
- Ability to problem solve, manage inventory, merchandising, and customer service
- Communications skills to effectively communicate with teammates and guests
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to:
- Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance
- Frequent standing and walking for long periods of time
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Performance based incentives
- Paid vacation and holidays
- Reimbursement for ASE Certifications
- Reimbursement for State Inspection Licenses, where applicable
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental
- Employee Access Perks
- Career Advancement Opportunities
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