Customer Service Team Lead

3 weeks ago


Poway, California, United States Randstad Full time

We are seeking a highly motivated Customer Service Team Lead to join our team in Mira Mesa. As a key member of our customer support team, you will be responsible for assisting customers with product purchases, order status inquiries, and replacements via email and phone. With a typing speed of 40 WPM or higher, you will be able to efficiently communicate with customers and provide them with accurate information. If you are passionate about helping others and have a strong customer service background, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Responding to Inquiries: Answer emails and telephone calls to assist customers with product purchases and inquiries.
  • Order Status Checks: Provide updates on order status, including shipping and delivery information.
  • Handling Replacements: Assist customers with product replacements and exchanges as needed.
  • Issue Resolution: Address customer complaints and resolve issues promptly and professionally.
  • Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information.
  • Documentation: Record customer interactions and maintain detailed notes in the customer management system.
  • Follow-up: Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
  • Collaboration: Work closely with other departments to ensure timely resolution of customer inquiries.
  • Feedback Collection: Gather customer feedback to improve services and product offerings.
  • Typing Requirement: Maintain a typing speed of 40 words per minute (WPM) or higher for efficient communication

Required Skills and Qualifications:

  • Customer Relationship Management
  • CUSTOMER ORDERS/SALES
  • Typing Skills
  • Active Listening
  • Client Service
  • Interpersonal Sensitivity
  • Customer Relations
  • Customer Support
  • Adapting to Change

Benefits:

  • Estimated Salary: $22 - $25 per hour
  • Shift: First shift
  • Work Hours: 7:30 AM - 4 PM
  • Education: High School

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Randstad is an equal opportunity employer and welcomes people of all abilities. We want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

Pay and Benefits:

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Open for Thirty Days:

This posting is open for thirty (30) days. We encourage all qualified applicants to apply during this time.


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