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Instructional Designer/Technology Support Specialist

2 months ago

Boynton Beach, Florida, United States International College of Health Sciences Full time
Job Title: Instructional Designer/Technology Support Specialist

International College of Health Sciences is seeking a highly skilled Technical Support Specialist to support students, staff, and faculty with hardware and digital teaching/learning technology.

Key Responsibilities:
  • Manage the Canvas Learning Management System for all courses in the platform.
  • Ability to work with Student Management systems.
  • Reconfigure courses to meet optimal teaching and learning outcomes.
  • Advise the SON and the School of Allied Health on best practices in curriculum development, use of materials, and equipment.
  • Recommend the purchase of instructional materials, supplies, equipment, and visual aids designed to meet the educational needs of students.
  • Upload all syllabi and course content on a quarterly basis.
  • Perform ongoing and routine maintenance of the platform.
  • Integrate learning tools in the platform to meet optimal teaching and learning outcomes.
  • Conduct seminars for faculty on how to use Canvas.
  • Assist students who are experiencing issues in the Canvas platform.
  • Serve as the Technical Support Student Navigator for Canvas.
  • Serve as a faculty for NSO.
  • Troubleshoot laptop and software issues.
  • Add staff members to ICHS required software.
  • Troubleshoot phone issues.
  • Liaison between Campus and Milner for hardware and software issues.
  • Installation of software as necessary.
Technical Qualifications:
  • Computer-based training software.
  • Desktop support.
  • Learning Management System and Student Information Systems.
  • Database user interface and query software.
  • Desktop Publishing Software.
  • Graphic or Photo Imaging Software.
  • Multimedia Educational Software.
  • Presentation Software.
  • Video Creation and Editing Software.
  • Web Creation and editing software.
  • Web Platform Development software.
Other Qualifications:
  • Customer service experience preferred.
  • Must have a flexible work schedule, including weekends, evenings, nights, and holidays may be required.