Maintenance Operations Manager
4 weeks ago
Sonder Holdings, Inc. is seeking a highly skilled and experienced Maintenance Operations Manager to join our team. As a key member of our facilities team, you will be responsible for leading the maintenance team to deliver a flawless guest experience.
Key Responsibilities- Team Leadership: Direct the daily activities and tasks of the Maintenance Technicians in the city team.
- Maintenance and Repairs: Supervise the completion of a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical, HVAC, plumbing, structural, or other building assets.
- Preventive Maintenance: Build and lead a preventive maintenance plan including performing periodic maintenance of electrical, HVAC, plumbing, and other building or room equipment.
- Quality Control: Ensure quality of repairs to a high level finish in guest rooms and guest spaces, including furniture, doors, windows, patch and paint, and other hardware.
- Safety and Compliance: Ensure adherence to all relevant federal and local guidelines for safety and productivity, including OSHA, ADA, and other required regulations.
- Team Support: Support the maintenance team with SOPs and other best practices to maintain a clean, organized, and safe work area while completing tasks related to maintenance, repairs, or installations.
- Contractor Management: Coordinate, meet, and support our 3rd-party contractors, including painters, installers, furniture builders, housekeepers, and other specialized trades.
- Apartment Walkthroughs: Conduct thorough apartment walkthroughs and maintenance checks.
- Project Management: Organize and document project information and updates.
- Training and Development: Instruct and supervise contractors as they paint, build furniture, hang art, photograph, and clean.
- Travel: Travel to various buildings/cities as required.
- Special Projects: Supervise or lead projects or other specialized work.
- Additional Responsibilities: Perform other duties as assigned.
- Experience: Minimum 7 years of experience working in maintenance.
- Leadership Experience: Minimum 2 years in a supervisory role with people management experience.
- Education: High school diploma or equivalent.
- Certifications: Certification in multiple skilled trades, such as HVAC, electrical, or carpentry, may include NFPA 70E, EPA, OSHA 30, CMRT, PE, general contractor license, Stationary Engineer certification, Fireman Boiler Operator.
- Knowledge and Skills: Deep understanding of mechanical, electrical, plumbing, and HVAC systems.
- Communication and Interpersonal Skills: Strong knowledge of how to interpret and use building plans, schematics, drawings, and other construction or trade documents.
- Attention to Detail: A perfectionist who obsesses over all the details.
- Problem-Solving and Initiative: Ability to take the initiative and problem-solve independently.
- Professionalism and Relationships: Professional demeanor and strong ability to establish positive relationships with others.
- Adaptability and Technology: Motivated to adopt new and emerging technologies.
- Google Suite: Knowledgeable with Google Suite.
- Physical Demands: Ability to lift/carry items and stand/walk for extended periods of time.
- Background: Background in construction, hospitality, or operations a plus.
- Schedule: Must have a flexible schedule and be open to working some weekends as business requires.
- Reliable Transportation: This role requires regular access to a reliable smartphone, reliable transportation, and willingness to travel between properties on a daily basis when working.
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation
- Generous stock plan
- Medical, dental, and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only)
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