Fiber Optic Network Specialist

2 weeks ago

Raleigh North Carolina, United States Circet USA Full time
About the Role

Circet USA is a leading provider of network services solutions in North America, offering comprehensive solutions across ISP, OSP, Wireline, and Wireless.

Job Summary

The Fiber Optic Network Specialist is responsible for providing high-quality customer service in all outside plant areas, including customer premises, fiber huts, and in the field.

Key Responsibilities
  • Respond to customer inquiries and troubleshoot fiber optic issues, including determining fault locations and making necessary repairs to restore fiber services.
  • Take excellent care of customers, build relationships, and work with subcontractors to coordinate response tasks.
  • Perform digging, placing, removing, or modifying non-working equipment or small excavation of buried splice enclosures or fiber optic terminals.
  • Pull fiber optic cable as needed for repairs, install or remove equipment installed in a fiber optic hut, and troubleshoot and/or test Fiber GPON service.
  • Identify, label, and terminate fiber optic cables, fusion splice fibers, and properly dress cable and splice trays within an enclosure.
  • Review, analyze, and interpret work orders, drawings, records, and manuals, and interact with all members of the organization.
  • Provide updates to service tickets into KPG and/or customer ticketing system, and be on call available 24 hours per day during specified on call schedule.
Requirements
  • High school diploma or equivalent, technical degree preferred.
  • Possess 1 ½ years-experience or equivalent as determined by training program and demonstrated proficiency.
  • Demonstrate proficient use of Microsoft programs and applications, and valid Driver's License is required.
  • Exhibit self-awareness, enthusiasm, and determination, and be able to work nights and weekends.
  • Must be able to work with others, be a team player, and work outdoors in the elements.

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