Virginia - Customer Service Representative - Central VA Area
4 weeks ago
Horton, Inc. is a leading homebuilder in the United States. We are currently seeking a Customer Service Technician to join our team in the Central VA Area.
The Customer Service Technician will be responsible for facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. This role requires proactive problem-solving and effective communication skills to resolve customer issues in a timely and professional manner.
Key responsibilities include:
- Performing necessary repairs to homes, such as carpentry work, drywall, texture repair, and painting
- Scheduling and managing subcontractors to make designated warranty repairs
- Certifying warranty work is completed within contractor obligations
- Developing and maintaining good rapport with subcontractors and homeowners
- Conducting all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Requirements for this role include:
- High school diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair, and painting
- A vehicle capable of carrying supplies, a valid driver's license, and willingness to drive among designated communities in daytime and nighttime
- Excellent communication and problem-solving skills
- Ability to work independently and be productive without supervision
- Proficiency with MS Office and email
Prior customer service experience and experience with minor electrical, plumbing, and HVAC repair work are preferred qualifications.
Horton, Inc. offers a competitive salary and benefits package, including medical, vision, and dental insurance, employee stock purchase plan, flex spending accounts, vacation, sick, personal time, and company holidays. We are an equal opportunity employer and welcome applications from diverse candidates.
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