Customer Service Associate Warranty Department

3 days ago


Summerville, South Carolina, United States Stier Supply Company Full time
About Stier Supply Company

Stier Supply Company, a family-owned and operated business with a rich history spanning over 70 years, specializes in turn-key construction services. With a strong presence in 8 markets throughout the Southeast, the company has experienced significant growth and continues to expand its reach.

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Associate to join our Warranty department. This role requires strong communication skills, the ability to multitask, and a high level of discretion when handling confidential information.

Key Responsibilities
  • Handle daily scheduling phone calls, follow-up work dates with builders, and attach documents for scheduled work dates.
  • Effectively navigate our system database, DropBox, and builder websites to gather necessary information and data.
  • Manage phone lines, including checking voicemails, returning calls, and pulling daily scheduling calls.
  • Schedule work orders, ensuring accurate updates and communication with homeowners.
  • Attach work orders to our online system, ensuring all necessary information is included.
Benefits

We offer a comprehensive benefits package, including life, health, vision, and dental insurance, 401K with company match, paid vacation, and holidays.

Requirements
  • Proficient in Outlook, Microsoft, and Dropbox.
  • Able to multitask, organize, and prioritize time and responsibilities.
  • Strong attention to detail and organizational skills are critical.
  • High level of discretion and ability to handle confidential material is required.


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