Membership Insights Specialist
5 days ago
We're seeking a highly skilled Membership Insights Specialist to join our team at Johnny Clean Car Wash. As a Membership Insights Specialist, you'll be responsible for analyzing and interpreting complex data related to our membership base. Your deep understanding of subscription models and ability to communicate insights effectively will be key to excelling in this role.
About Us
As a family business with over 60 years of experience, we've built a strong reputation for delivering exceptional customer experiences. Our new brand, Johnny Clean, offers world-class service through our passionate team members.
Responsibilities
- Membership Analysis
- Analyze and interpret data related to membership patterns, customer retention, and subscription health to identify trends and key metrics.
- Subscription Model Development
- Use advanced modeling techniques to forecast membership trends, churn, and other critical metrics.
- Customer-Centric Decision-Making
- Collaborate closely with operations, customer experience, and leadership teams to ensure alignment on subscription and member-based goals.
Requirements
- Education & Experience: Bachelor's degree in Data Science, Business Analytics, or a related field. 3-4 years of experience in a data-focused role within a subscription-based business is essential.
- Technical Skills: Proficiency in Azure and PowerBI, with a strong foundation in SQL. Experience with machine learning tools and programming (e.g., Python, R) is a plus.
Package
- Salary: $130,000 - $170,000 annually, based on experience and qualifications.
- Location: In-office at our Deerfield Beach Support Center, with required travel to field locations as needed.
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