Operational Analytics Lead
5 days ago
We're looking for an experienced Operational Analytics Lead to join our team at Johnny Clean Car Wash. As an Operational Analytics Lead, you'll play a vital role in driving strategic planning and decision-making by analyzing and interpreting complex data related to our membership base. Your deep understanding of subscription models and ability to communicate insights effectively will be key to excelling in this role.
About Us
Our company prioritizes delivering exceptional customer experiences, with a focus on clean, fast, and awesome service. With over 60 years of experience serving tens of millions of customers, we continue to grow and expand our services.
Responsibilities
- Subscription Analysis
- Analyze and interpret data related to membership patterns, customer retention, and subscription health to identify trends and key metrics.
- Machine Learning Applications
- Use advanced modeling techniques to forecast membership trends, churn, and other critical metrics.
- Business Strategy Alignment
- Collaborate closely with operations, customer experience, and leadership teams to ensure alignment on subscription and member-based goals.
Qualifications
- Education & Experience: Bachelor's degree in Data Science, Business Analytics, or a related field. 3-4 years of experience in a data-focused role within a subscription-based business is essential.
- Technical Skills: Proficiency in Azure and PowerBI, with a strong foundation in SQL. Experience with machine learning tools and programming (e.g., Python, R) is a plus.
Benefits
- Salary: $125,000 - $160,000 annually, based on experience and qualifications.
- Location: In-office at our Deerfield Beach Support Center, with required travel to field locations as needed.
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