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Client Support Representative

2 months ago

Columbus, Ohio, United States Transplace Full time

Customer Service Specialist

  • Key Responsibilities:
    • Surpass customer expectations for timely pick-up and delivery services.
    • Engage in effective, prompt, and courteous communication during challenging situations.
  • Core Functions and Duties:
    • Ensure acceptance of automated routing guide assignments and tenders.
    • Coordinate appointments with shippers and/or receivers.
    • Identify and rectify EDI discrepancies.
    • Maintain updated load status within the system.
    • Proactively inform shippers and/or receivers regarding load status updates.
  • Additional Duties Related to Customer and Carrier Engagement:
    • Initiate EDI setup for newly contracted carriers.
    • Facilitate training sessions for carrier contacts.
    • Establish new customer and vendor users within the Transportation Management System (TMS).
  • Knowledge and Skills Required:
    • Familiarity with protocols for handling phone calls, emails, instant messages, etc.
    • Comprehension of the company's mission, values, and objectives.
  • Required Skills:
    • Intermediate mathematical abilities.
    • Outstanding service orientation.
  • Experience Needed:
    • 1-2 years of experience in customer service.
  • Educational Background:
    • High School Diploma or GED is mandatory.
    • A Bachelor's degree may substitute for work experience requirements.

About Transplace: Transplace is dedicated to exceeding the transportation expectations of our clients, including those in consumer packaged goods, chemical and petroleum sectors, as well as discrete manufacturing and retail. Our mission for global supply chain excellence is supported by our core values and leadership.

Equal Opportunity Employer: Transplace is committed to providing equal employment opportunities, ensuring that employment decisions are based on individual capabilities and qualifications without discrimination.