Caregiver Scheduler
4 days ago
As a key member of our Operations/Scheduling team, you will play a vital role in efficiently managing caregiver and client schedules, handling scheduling changes, and serving as the primary point of contact for any scheduling issues or client needs. Your responsibilities will include monitoring caregiver attendance, making check calls for discrepancies, and setting up schedules for new clients to ensure a seamless client onboarding experience. Additionally, you will be responsible for maintaining strong client relationships, participating in caregiver hiring, and providing feedback for software improvements.
We are a fast-growing, medium-sized business committed to long-term growth and expansion. We seek dedicated individuals who are eager to join our team and contribute to our ongoing success. Our goal is to find candidates who are hard-working, results-driven, and passionate about delivering exceptional client care.
Responsibilities:
- Effectively manage scheduling for caregivers and clients, ensuring that shifts are filled promptly and appropriately. Adjust schedules as necessary to accommodate client preferences and changes in care plans.
- Uphold exceptional client relationships by promptly addressing concerns and ensuring every interaction reflects our commitment to excellence, promoting a trustful bond.
- Serve as the primary point of contact to address scheduling issues, caregiver call-offs, and client needs.
- Handle emergency situations, including finding replacement caregivers in case of call-offs or emergencies, and communicate effectively with both caregivers and clients to minimize disruptions in care services.
- Monitor caregiver clock-ins and clock-outs to ensure accurate payroll/invoicing.
- Initiate check-in calls when caregivers are not clocked in or out as scheduled.
- Establish ongoing schedules for new clients as well as immediate needed shifts.
- Drive efficient and high levels of communication to ensure the team is aware of everything happening to minimize confusion/misunderstandings.
- Ad-hoc requests from the manager.
- Maintain accurate and up-to-date records of client care and caregiver documents.
- Assist in hiring new caregivers via referrals and applicants.
- Provide insights and feedback around our software to drive improvements.
- Ability to work in a fast-paced environment and consistently multi-task.
- Customer service experience with the ability to set a high standard and drive behaviors.
- Ability to address client concerns promptly with empathy and professionalism.
- Excellent verbal and written communication skills.
- Knowledge of caregiving practices and principles or willingness to learn.
- Strong organizational and time-management skills.
- Accepts responsibility for actions and the impact of own behavior on others.
- Collaborative nature and demonstrates patience and kindness.
- High school education or GED equivalent required, with college-level training preferred.
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