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Dental Office Coordinator

2 months ago

Oconomowoc, Wisconsin, United States American Dental Partners Full time
About the Role

We are seeking a highly organized and detail-oriented Business Assistant to join our team at Forward Dental - Oconomowoc location. As a Business Assistant, you will play a critical role in supporting the front office and ensuring the smooth operation of our dental practice.

Key Responsibilities
  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with providers and team to implement Heartland Dental systems to optimize office potential
What You'll Gain
  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities to develop to your full potential
  • Opportunity to be part of a secure company with 20+ years of industry-leading experience, providing a stable career with unlimited growth potential
  • Access to on-demand Daily Pay
About Forward Dental - Oconomowoc Location

Forward Dental - Oconomowoc location is a unique gem in the community, strategically located to serve the needs of the patients we serve. Our team thrives on collaboration, communication, and community. We are a warm and welcoming team environment, with a culture that is Challenging, Goal-oriented, Results-oriented, and Transparent with feedback.

Minimum Qualifications
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
Preferred Experience
  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience