Claims Operations Manager

3 weeks ago


New York, New York, United States USAA Full time

About the Role

USAA is seeking a dedicated Claims Operations Manager to join our team. As a Claims Operations Manager, you will be responsible for managing and overseeing the claims operations team, ensuring that claims are processed efficiently and effectively.

Key Responsibilities

  • Manage and supervise a team of claims operations employees
  • Develop and implement process improvements to increase efficiency and productivity
  • Ensure compliance with regulatory requirements and company policies
  • Collaborate with internal stakeholders to achieve business objectives
  • Provide coaching and feedback to employees to improve performance

Requirements

  • Bachelor's degree or equivalent experience
  • 6 years of dynamic customer service, operational, military or leadership experience
  • 2 years of direct team lead, supervisory or management experience
  • Experience using and interpreting data to make decisions
  • Demonstrated leadership, initiative, customer service and/or claims handling skills

What We Offer

USAA offers a competitive salary range of $99,530.00, comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

For more information on our benefits, please visit our benefits page.

USAA is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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