Public Safety Solutions Specialist
1 week ago
**Company Overview**
Motorola Solutions is a leading provider of mission-critical communication solutions for public safety agencies and enterprises. Our company is committed to delivering innovative technologies that enable our customers to focus on their critical goals and responsibilities.
Our team is responsible for providing exceptional support services to our clients, ensuring they receive the highest level of service and satisfaction.
**Job Description**
We are seeking a highly motivated and professional Public Safety Solutions Specialist to join our Hypercare support team. In this role, you will be responsible for providing face-to-face customer service and technical support to our clients.
You will work closely with our customers to understand their comprehensive business requirements and provide successful software application support with minimal impact on live operations.
Your key responsibilities will include:
- Providing primary responsibility of PremierOne Hypercare support to provide face-to-face customer service and technical support
- Working with administration of Law Enforcement Records Management System
- Building relationships with customers and internal Motorola Solutions teams to foster customer satisfaction with service and support
- Ensuring customer satisfaction involves proper support and service delivery and delivery on contracted services and SLA's
- Initiating problem solving and follows through to resolution
- Performing root-cause analysis of problems to formulate and recommend improved alternative operations
**Requirements**
To succeed in this role, you will need:
- 3+ years of customer support experience
- 3+ years of IT support experience
- Strong written and oral communication skills (Fluent in English)
**Estimated Salary: $85,000 - $110,000 per year**
The salary range is based on industry standards and may vary depending on location, experience, and qualifications.
**Benefits**
We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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