Gaming Operations Supervisor
2 weeks ago
- 401(k) Plan
- 401(k) Matching Contributions
- Dental Coverage
- Complimentary Uniforms
- Health Insurance
- Paid Time Off
- Tuition Assistance Programs
- Vision Coverage
POSITION SUMMARY:
The Gaming Operations Supervisor plays a crucial role in delivering outstanding customer service while overseeing gaming activities and managing staff on the casino floor. This position requires the ability to troubleshoot machine issues and monitor gaming operations effectively. The Supervisor is tasked with processing jackpots and ensuring all necessary documentation is completed accurately. A thorough understanding of all relevant casino policies and procedures is essential for this role. Additionally, the Supervisor is responsible for training new employees in both Slot Attendant and Supervisor roles. This position demands a high level of customer service and operational knowledge to facilitate a seamless gaming experience.
KEY RESPONSIBILITIES:
- Oversee the overall performance of the casino floor, including staffing and guest services.
- Ensure compliance with all casino promotional events and regulatory standards.
- Protect the assets of S&K Gaming, LLC at all times.
- Address and resolve customer and employee disputes effectively.
EDUCATION & EXPERIENCE:
A high school diploma or equivalent is required. Candidates must possess at least one year of experience in a casino environment or supervisory role. Previous experience in the gaming industry is essential, along with a background in cash handling and employee management.
CERTIFICATIONS & TRAINING:
- Annual completion of Title 31 Bank Secrecy Act training.
- SafeServ certification is mandatory.
- Supervisory training must be completed within one month of hire.
- Annual viewing of Customer Service training video.
- Sexual Harassment training every two years.
- Cash handling and POS training are required.
- Completion of gaming application and fingerprinting process is necessary.
- Successful passing of a pre-employment drug test and ongoing random drug testing is required.
ADDITIONAL SUMMARY:
The Slot Attendant is responsible for welcoming guests warmly and maintaining cleanliness in customer areas. This role includes taking beverage orders and processing payments for alcohol purchases. A courteous and pleasant demeanor is essential. The Slot Attendant must ensure adherence to all policies related to the Indian Gaming Regulatory Act and be knowledgeable about cash handling, payouts, and staff requirements, strictly following these protocols daily.
EDUCATION & EXPERIENCE:
- A high school diploma or equivalent is required.
- Preferred experience of at least six months in a customer-facing role.
Full-time team members are eligible for health, dental, vision, and life insurance effective the first day of the month following their hire date. A 401(k) plan with company matching is available from the first day of employment. Employee benefits after 90 days include:
- 11 observed holidays
- Paid Time Off
- Team Member Discounts
- Tuition Reimbursement
- Career Advancement Opportunities
- Employee Recognition Programs
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