Customer Service Representative

1 day ago


Dayton, Ohio, United States Premier Rental Purchase of DaytonTroy Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Premier Rental-Purchase team, you will be responsible for delivering exceptional customer service, ensuring timely and professional delivery of merchandise, and maintaining a high level of communication with customers, co-workers, and management.

Key Responsibilities
  • Assist in maintaining Premier Rental-Purchase Store Standards of Operation
  • Make all deliveries, service calls, retrievals, and relocations in a timely and professional manner
  • Safeguard all monies collected while in the field
  • Properly care for and move all merchandise in transport
  • Maintain rented or leased units by making minor repairs when necessary
  • Review delivery spreadsheet to ensure accuracy
  • Answer phone calls in a pleasant and professional manner
  • Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves
  • Carefully check rental returns and refurbish to like new condition
  • Follow Premier Rental-Purchase Pledge to serve customers in a friendly and professional manner
  • Handle customer service issues in a professional manner
  • Responsible for cleanliness of the backroom and assigned company vehicle
  • Assist in receiving new merchandise
Requirements
  • High school diploma, GED, or equivalent work experience
  • Valid driver's license and good driving record
  • Must complete training program and have one year of experience in a job requiring customer contact
  • Ability to lift and carry loads up to 75 pounds
Working Conditions

Work is performed in changing environments, involving considerable walking, standing, bending, stooping, and lifting. Must be able to cope with emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise.



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