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IT Operations Lead

2 months ago

Philadelphia, Pennsylvania, United States RouteOne Full time
Job Summary

The IT Operations Lead is responsible for ensuring the stability and availability of RouteOne's Production and Test environments. This role will provide support in planning and developing monitoring solutions, collaborating with internal and external teams, and participating in the support On-Call rotation.

Key Responsibilities
  • Implement, manage, and tune monitoring systems and alerting conditions.
  • Ensure proper monitoring is in place to ensure high availability of environments and ability to quickly respond and diagnose problems.
  • Provide notification to stakeholders when performance or availability issues arise in the environments.
  • Provide hands-on mentoring, peer review, and coaching of the IT Operations team members.
  • Ability to identify and document root cause of technical issues.
  • Lead, mentor, and support within and across teams through active participation.
  • Uses skills to resolve complex issues in creative and effective ways.
Requirements
  • 4+ years of relevant experience in online operations with exposure to high availability and large-scale technologies such as clustering, load balancers, etc.
  • Hands-on experience in a 24x7 production environment within the past 5 years, including participation in an on-call rotation.
  • Experience delivering high uptime in a 24x7 production environment under customer-facing SLAs.
  • Working knowledge of network and switching protocols and technologies.
  • Experience with web application infrastructure management and troubleshooting.
  • Knowledge of and experience with management of LDAP and security certificates.
  • Expertise establishing and enforcing system-wide standards, policies, procedures, and methods.
Preferred Qualifications
  • Experience in administration of firewalls, VPN, and associated security technologies.
  • Experience configuring and administering databases and related storage dependencies.
  • Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
  • Familiarity with Atlassian product suite, including but not limited to: Jira, Confluence, Bitbucket.
  • Familiarity with repository for software tracking, such as GitHub.
  • Familiarity with middleware and B2B gateway products such as MQ and IBM Datapower, etc.
  • Familiarity with Linux/Unix shell scripting and SQL, etc.
About RouteOne

RouteOne is a leading provider of online automotive retailing solutions. We are committed to delivering innovative and reliable technology to our customers.