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Customer Service Representative

2 months ago

Austin, Texas, United States Zenith ATX, Inc Full time
About the Role

Zenith ATX, Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service & Marketing Assistant. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Customer Support: Interact with customers and community members to address and resolve concerns, ensuring customer satisfaction and loyalty.
  • Product Knowledge: Develop a thorough understanding of our client's products and services to offer accurate information and support.
  • Company Compliance: Comply with company policies, procedures, and ethical guidelines to maintain a high level of professionalism and integrity.
  • Training and Development: Stay updated on product knowledge, customer service strategies, and company policies through regular training and development opportunities.
  • Record Keeping: Maintain detailed customer interaction records, following company guidelines to ensure accurate tracking and analysis.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior customer service experience is a plus, but not required.
  • Skills: Empathy, patience, consistency, adaptability, clear communication, and interpersonal skills.
  • Personal Qualities: Ability to stay composed in challenging situations, flexibility to meet evolving customer needs, efficient time management, and organizational abilities.
What We Offer

Zenith ATX, Inc offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.