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Customer Service Representative

2 months ago

Muscle Shoals, Alabama, United States Tacala Companies Full time

About Tacala Companies

Tacala Companies is a dynamic and fast-paced organization that values its customers and employees. As a franchisee of Taco Bell, we are committed to providing excellent service and quality food to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, working effectively with your colleagues, and maintaining a clean and safe work environment.

Key Responsibilities

  • Customer Service
    • Provide friendly, accurate, and efficient service to customers, both in-person and over the phone.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Teamwork
    • Work collaboratively with colleagues to achieve team goals and objectives.
    • Communicate effectively with colleagues and leadership to ensure seamless service delivery.
  • Food Preparation and Safety
    • Prepare and store food ingredients and beverage orders according to company standards.
    • Check orders for accuracy and quality before serving to customers.
  • Store Maintenance
    • Maintain a clean and safe work environment, including the dining area, kitchen, and restrooms.
    • Report any maintenance or repair issues to leadership promptly.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous customer service experience preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a fast-paced environment.
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system.