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Customer Service Representative

1 month ago

Cleveland, Ohio, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:

  • Field incoming requests, schedule service visits, and maintain efficient routes to minimize drive time for Orkin Pros.
  • Use your sharp listening skills and probing questions to identify customer concerns and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate customer information.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.

What We Offer:

  • Competitive earnings: $17.00-$18.00/Hr
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards

Why Choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider with a reputation for delivering top-notch service.
  • The pest management industry is growing and is a recession-resistant line of business.
  • We value a service-oriented mindset, commitment to excellence, and a passion for building long-term relationships with our customers.

Qualifications:

  • Previous experience in customer service or sales is preferred.
  • High school diploma or equivalent required.
  • Ability to pass a drug screen and background check is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.
  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.