Retail Sales Consultant

1 week ago

Atlanta, Georgia, United States Chico's Full time
Join Our Stylish Team

Become a part of our vibrant team, committed to creating a fashionable and engaging atmosphere that encourages women to showcase their unique style.

POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles drive all store activities, ensuring an exceptional customer journey and optimal profitability.

We take pride in our work and believe that our teams create the most remarkable environment for professional growth and learning.

KEY RESPONSIBILITIES:
Achieving Sales Goals
  • Attains company sales targets by employing effective sales strategies and sharing product knowledge with customers; suggests merchandise options or assists in locating items based on customer preferences.
  • Keeps abreast of current promotions and sales; upholds pricing and visual presentation standards.
  • Adheres to standards in merchandise handling, presentation, loss prevention, and other tasks as directed by Management.
  • Engages in visual merchandising initiatives, including monthly store layouts and maintenance.
Enhancing Customer Experience
  • Exemplifies and promotes the Most Amazing Personal Service (MAPS) principles, delivering a seamless omni-channel experience.
  • Ensures timely resolution of customer inquiries and issues.
  • Facilitates a quick and efficient checkout process, staying informed on policies regarding payments, promotions, returns, and security measures.
  • Encourages purchasing decisions at the register and meets add-on sales targets, including gift card promotions.
  • Enrolls clients in loyalty programs.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Remains knowledgeable about current product fits and style offerings available in-store and online.
  • Maintains ongoing communication with clients through a customer relationship management system.
Operational Excellence
  • Aids in replenishment tasks to ensure the store remains well-stocked and appealing.
  • Assists with locating and fulfilling customer orders.
  • Supports visual merchandising efforts, including floor setups, window displays, and signage placement as instructed.
  • Contributes to the cleanliness and organization of the boutique.
Team Collaboration and Development
  • Fosters an inclusive and collaborative approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.
Other responsibilities may be assigned as needed.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Excellent customer service abilities.
  • Capable of learning and adapting to company-provided technology.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced setting.
  • Ability to effectively communicate with customers, team members, and Management.
  • Regular attendance is crucial for this role to ensure adequate staffing to meet company goals. Flexibility to work various shifts, including evenings, weekends, and holidays, is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout an 8-hour shift.
  • Occasional lifting of items up to 50 lbs. (1-33% of the shift).
  • Regular climbing (34%-66% of the shift).
We are continually seeking talented individuals to join our store teams. When positions become available, we will review applications to find the best match for our requirements.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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